Refund policy
Last updated: 20 August 2026
This policy applies to purchases from Mori Kids, operated by Sole Proprietor «ԷՄՄԱ ԱՎԵՏՅԱՆ ԱՁ» (Tax No. 35101438, Registration No. 269.1427977).
1. Right of withdrawal
You may withdraw from a distance purchase without giving a reason within 14 days from the day you, or a person designated by you other than the carrier, receives the goods. If goods from one order are delivered separately, the period begins when the last item or lot is received.
2. How to notify us
Before the 14-day period expires, send us a clear statement of your decision to withdraw by email at contact@morikids.com or by phone at +374 55 880211. Please include your name, order number, contact details, and the items concerned. Sending the notice before the deadline is sufficient.
3. Returning the goods
Return or hand over the goods no later than 14 days after notifying us. Return address: Paronyan St. 15/37, Kentron 0015, Yerevan, Armenia. For an ordinary withdrawal, the customer bears the direct cost of returning the goods. We recommend using a trackable delivery service.
4. Condition of returned goods
You may inspect the goods only as reasonably necessary to establish their nature, characteristics, and fit. Please keep the product, packaging, labels, and accessories in good condition. You are responsible only for any diminished value caused by handling beyond what is necessary for such inspection.
5. Refunds
We will refund all payments received from you, including the cost of our standard delivery option, no later than 14 days after receiving your withdrawal notice. If you selected a delivery method more expensive than our standard option, the additional delivery cost is not refundable.
We may delay the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first. Refunds are made using the original payment method where technically possible, unless another method is expressly agreed with you. Your bank or payment provider may require additional processing time after we issue the refund.
6. Exceptions
The statutory right of withdrawal does not apply where an applicable legal exception exists, including:
- goods made to your specifications or clearly personalized;
- goods liable to deteriorate or expire rapidly;
- sealed goods not suitable for return for health protection or hygiene reasons once unsealed after delivery;
- goods that, after delivery, are inseparably mixed with other items;
- other exclusions provided by applicable law.
Discounted or sale items retain the same statutory return rights unless a specific legal exception applies.
7. Defective, damaged, or incorrect goods
Please contact us promptly if an item is defective, damaged, or different from what you ordered, and include the order number and photographs where possible. We will provide the remedies required by applicable law, which may include repair, replacement, a price reduction, cancellation, or refund. Mori Kids bears reasonable return costs when the goods are defective or incorrect.
Unless a longer warranty is stated, statutory claims concerning defects may be made within the period provided by applicable law, which is generally at least two years after delivery.
8. Exchanges
Exchanges depend on stock availability. Any price difference will be settled before the replacement is sent. An exchange does not limit your statutory consumer rights.
9. International returns
For an ordinary international withdrawal, the customer bears the direct return shipping cost and any related customs charges, unless applicable law requires otherwise or the return results from our error. Where possible, mark the parcel as returned goods.
10. Complaints and contact
Send questions or complaints to contact@morikids.com or call +374 55 880211. Business address: Paronyan St. 15/37, Kentron 0015, Yerevan, Armenia. Contacting us does not limit your right to apply to the competent consumer protection authority or a court.