Shipping policy

Last updated: 20 August 2026

These terms explain how Mori Kids processes and delivers orders. Seller: Sole Proprietor «ԷՄՄԱ ԱՎԵՏՅԱՆ ԱՁ» (Tax No. 35101438, Registration No. 269.1427977).

1. Delivery areas and providers

We deliver within Armenia and may ship to selected international destinations. Depending on the address and order, we may use HayPost, HayPost Express, local couriers, Yandex Delivery, postal services, or another available carrier. Availability can depend on the destination, parcel size and weight, product type, customs rules, and carrier restrictions.

2. Processing and delivery time

Orders are normally processed after payment confirmation. The estimated processing and delivery period for the selected method is displayed at checkout or confirmed with you before you place or pay for the order. Weekends, public holidays, customs procedures, severe weather, remote locations, and incomplete address details may affect estimates.

Unless we expressly agree a different period with you, the order will be delivered no later than 30 days after the contract is concluded. If we cannot meet an agreed or legally applicable deadline, we will notify you and provide the remedies required by law.

3. Delivery price and payment

The delivery price depends on the destination, method, parcel size and weight, and applicable carrier tariff. The available delivery methods and their price, or the method for calculating the price, will be shown or clearly confirmed before you submit an order that creates a payment obligation.

For Yerevan delivery arranged through a local courier or Yandex Delivery, the exact price and payment method will be confirmed before you confirm or pay for the order. It may be paid through checkout or directly to the courier if agreed in advance.

4. Delivery within Armenia

Orders in Yerevan may be delivered by a local courier or taxi delivery service. Orders elsewhere in Armenia may be sent through HayPost, HayPost Express, a courier, or another available method. Tracking information will be provided where the selected service supports tracking.

5. International shipping and customs

International delivery is available only to supported destinations. Import duties, taxes, customs, brokerage, postal, and other destination-country charges are not included unless clearly stated and are normally the customer’s responsibility. You should check local import rules before ordering.

If a product cannot legally or practically be shipped to the destination, we will contact you to amend or cancel the order and will refund any amount due under applicable law.

6. Customer information

You must provide a complete and accurate recipient name, telephone number, email address, delivery address, city, country, and postal code where applicable. If incorrect or incomplete information causes a failed delivery, return, or extra cost, we may ask you to pay reasonable additional costs to the extent permitted by law.

7. Delivery, transfer of risk, and inspection

The risk of accidental loss or damage remains with Mori Kids until the goods are physically received by you or a person designated by you other than the carrier. If you independently appoint a carrier that we did not offer, risk may pass when the goods are handed to that carrier, as provided by law.

Please inspect the parcel promptly. If it is damaged, incomplete, or appears lost, contact us as soon as possible with the order number, photographs, description, and tracking details where available. Your statutory rights are not reduced by a carrier delay or by failure to report an issue immediately.

8. Refused, unclaimed, or undeliverable orders

If an order is refused, not collected, or returned because of inaccurate customer information, we may offer reshipment or process a refund under our Refund Policy. Reasonable additional delivery or return costs may be charged or deducted only to the extent permitted by law and after they are explained to you.

9. Delays and force majeure

Carrier, customs, weather, traffic, public-holiday, or other events outside our reasonable control may cause delays. We will take reasonable steps to resolve the issue and keep you informed. Nothing in this section limits your mandatory consumer rights, including rights related to late or failed delivery.